Refund policy

Return and Refund Policy

Effective Date: 18/04/2026

At R&S Clothing & Accessories, we hold our collections to uncompromising, high-quality standards. We want you to feel as confident in your gear as you do in your ambitions. If a piece doesn't meet your exact expectations or fit perfectly, our return and refund process is designed to be seamless and fair.

1. Return Eligibility & Timeframe

We accept returns within 7 days of the delivery date. To be eligible for a return, the item must meet our exact standards for resale:

  • It must be unworn, unwashed, and unused.
  • It must be in its original condition with all original tags and packaging intact.

2. How to Initiate a Return or Exchange

To start a return or exchange, simply email our support team at Rsfitsofficial@gmail.com with your Order ID and the reason for your request. Our team will guide you through the process and arrange for a reverse pickup from your delivery address.

3. Exchange Options

Finding your exact fit is our priority. If you need a different size or color, we offer free and easy exchanges. Once your original item is picked up and passes our quality inspection, we will immediately dispatch your replacement piece at no additional shipping cost to you.

4. Refund Process and Timing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Prepaid Orders: If approved, the refund will be automatically processed to your original method of payment (Credit Card, UPI, or Net Banking) within 5 to 7 business days.
  • Cash on Delivery (COD) Orders: For COD orders, we will send you a secure link to provide your UPI ID or Bank Account details. Refunds will be credited within 5 to 7 business days after the details are provided.

5. Damaged or Defective Products

We obsess over the details, but if a defective or damaged item slips through our quality control, we will make it right immediately. Please contact us within 48 hours of delivery with clear photos of the defect. We will arrange a free reverse pickup and provide a full refund or a free replacement—your choice.

6. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged:

  • Innerwear and undergarments
  • Socks
  • Items marked as "Final Sale" or "Clearance"

7. Return Shipping Costs

We want you to shop with confidence, which is why we handle the logistics.

  • Exchanges and Defective Items: Reverse pickup and replacement shipping are completely free.
  • Standard Returns for Refund: We provide a hassle-free reverse pickup service. A nominal handling fee maybe deducted from your final refund amount to cover the return logistics.

If you have any questions or need assistance with a return, our customer service team is always here to help. Contact us at : Rsfitsofficial@gmail.com